Review Time
This company doest care at all.
Luggage twice not there; both going and returning ! And then they tell you it will take 4 days to deliver them or you can come back yourself. 3 hours drive...
Every item is weighed and then later weighed again (oh yes, just after the boarding check there was another guy waiting); all made to make you pay more.
And on the flight, of course everything is payable.
We'll never fly with these crooks again.
Terrible experience. I was flying from Vilnius, Lithuania to Orlando, Florida via Amsterdam. My checked bag was 10 kg under the limit, and my carry-on weighed 10 kg. I was charged €30 for being 2 kg over the hand luggage limit.
Nothing was mentioned at the check-in counter, and I could have easily moved items into my checked bag. At the gate, the same staff member who had not said anything about weight restrictions earlier told me, “You should have read the rules when buying the ticket.”
Very disappointing customer experience and unprofessional, arrogant behavior. I will avoid flying with them in the future.
AirBaltic's service seems to be deteriorating, comparable to the worst experiences I've had with budget airlines. For the first time, my hand luggage was weighed and found to be just over the limit, resulting in a €30 fine at the gate. They used to be a respectable airline. While their prices aren't exactly "budget," the quality of service has definitely dropped. I typically fly with other carriers and hold a Silver membership there. I'm very disappointed.
Inflexible and lacking customer focus! I had a very disappointing encounter with the customer service team. I mistakenly booked the wrong date and realized it almost immediately. I attempted to contact customer service by phone right away, but the numbers provided on the website were ineffective—no one picked up despite several tries. I then reached out to the local office. A representative requested that I send an email for internal forwarding, but this did not lead to a solution. I also contacted the main office. On Friday, I finally received a reply with a reduced ‘goodwill’ change fee, but it came with a strict deadline. Unfortunately, I was not well during that time and missed the email. As soon as I noticed it on Sunday, I responded right away. Even though there was no fare difference, the change was requested over 30 days before my departure, and I reported the mistake immediately, the goodwill offer was taken back. I was then informed that I would have to pay nearly the same price as the original ticket—simply because I missed the response time while being ill. There was no flexibility or understanding applied. While I comprehend that rules are in place, the lack of phone support and refusal to consider my illness or circumstances is troubling. How can such an unfair decision be made when I attempted everything possible to resolve the issue?
The company has one of the most unreasonable baggage policies in Europe. An 8kg combined cabin limit is already absurd, but charging €60 for two travelers due to one bag being slightly over, while our checked luggage was within limits, feels like blatant fee exploitation. We were traveling together. Their initial action was to impose a €30 charge per person. Only after redistributing our belongings did they “permit” us to pay €30 instead of €60 — as if they were granting us a favor. There’s no flexibility or common sense. The staff seemed cold and robotic, clearly trained to extract fees rather than assist passengers. This is not about safety or operations; it’s purely about squeezing extra money at the gate. A disgraceful practice. I would recommend avoiding this airline.
The company has one of the most petty baggage policies in Europe. An 8kg combined cabin limit is already ridiculous, but charging €60 for two passengers because one bag was slightly over, while our checked luggage was within limits, feels like blatant fee exploitation. We were traveling together. Their first move was to charge €30 per person. Only after redistributing our belongings did they “permit” us to pay €30 instead of €60 — as if they were doing us a favor. No flexibility. No common sense. The staff seemed cold and robotic, clearly trained to extract fees instead of helping passengers. This is not about safety or operations; it’s purely about squeezing extra money at the gate. A disgraceful practice. I would recommend avoiding this airline.
This morning, I had my first bad experience with the company. Weighing bags at the gate is not something even the lowest-cost airlines do. I was barely over the limit and charged €75 for what they claimed was heavy luggage! Outrageous for just 13kgs. It seems this policy was introduced recently. The new leadership appears to be playing games with passengers. Many were charged this morning; do they think passengers will spend money during the flight or leave in a good mood? I will avoid this airline in the future.
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airBaltic is the national Latvian airline that offers cheap flights to over 50 destinations in Europe and beyond from Riga, Vilnius and Tallinn. Its convenient flight schedule is great for both business and leisure travel, and frequent online deals at low prices provide the option to book holidays well in advance or grab a last-minute flight. Tickets are available for booking online on airBaltic.com, at travel agencies or via airBaltic call centre.See more
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