We purchased group tickets a few months ago through the company, and they informed us that we would receive the actual tickets 72 hours prior to the flight. The cost was $1100, while the actual airline tickets were $1350. Now, with less than a week until the flight, they contacted us to say the tickets are pending, meaning we have none, and to confirm real tickets we would need to pay $1900, even though the airline charges $1750. They are exploiting urgent situations to charge more than the actual fare. We paid for a service that was never delivered, which is considered fraud under consumer protection laws. We have lost $500 trusting them and waiting for tickets that could have been cheaper. Now we face a wait of 15 to 20 days for a refund, even though the payment was instant. They refuse to provide their business number or address when we request to pursue legal action.
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