We unfortunately had to cancel our stay due to circumstances outside of our control. We reached out hoping for some understanding or flexibility, but none was offered. As a result, we lost nearly $700 despite trying to communicate honestly and respectfully.Situations like this are when good hosts usually show a bit of goodwill. Unfortunately that wasn’t our experience here, which left us feeling very disappointed.Future guests should make sure they fully understand the cancellation policy before booking, as there appears to be very little flexibility even in difficult situations
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