Review Time
We unfortunately had to cancel our stay due to circumstances outside of our control. We reached out hoping for some understanding or flexibility, but none was offered. As a result, we lost nearly $700 despite trying to communicate honestly and respectfully.
Situations like this are when good hosts usually show a bit of goodwill. Unfortunately that wasn’t our experience here, which left us feeling very disappointed.
Future guests should make sure they fully understand the cancellation policy before booking, as there appears to be very little flexibility even in difficult situations
We unfortunately had to cancel our stay due to circumstances outside of our control. We reached out hoping for some understanding or flexibility, but none was offered. As a result, we lost nearly $700 despite trying to communicate honestly and respectfully.Situations like this are when good hosts usually show a bit of goodwill. Unfortunately that wasn’t our experience here, which left us feeling very disappointed.Future guests should make sure they fully understand the cancellation policy before booking, as there appears to be very little flexibility even in difficult situations
My experience has nothing to do with the host.Two pending forecasted snowstorm in the Atlantic Region of Nova Scotia and PEI. 1st prevents travel to Nova Scotia for my guest. 2nd snowstorm is on the 2nd day of the trip 15 to 20 cm of snow So we made the decision to cancel because we had trip insurance 🤣 To start a claim you are instructed to cancel the reservation 1st. Only to find out on the phone from a call centre that trip interruption only starts on the 1st day of the reservation. So youre cover you would think 🤔 think again. Reservation canceled no trip insurance Out our moneyJust beware of this BSAnd Airbnb put it all on the Europ Assistance travel insurance that they sell.
Absolutely horrible customer service and care. We showed up to our property, with babies and our fur babies, the property had an in ground pool with no markings of where it is located after a big snow fall...so being concerned for the kids playing in backyard or fur babies falling in it I was extremely nervous and asked if there was a way to find where the pool was located besides the pictures they posted during the summer months. They had no suggestions but to look at the photos online so in mom panic, I asked to cancel and the host denied me. I continued to bring my belongings inside trying to come up with a solution regarding the backyard and noticed a strong cat pee odour... both my kids have allergies so I then explained I was very unhappy with everything and the host cursed at me stating "bullshit" called me a liar. I spoke to the support team through air b n b as I stated to the host that was very unprofessional and I now felt extremely uncomfortable, she said I should look for a new accommodations and so I did, I booked again through air b n b In Hopes they would help us. Thinking why wouldn't they after the language from the host towards us.Turns out they wouldn't even consider it. You need photos of everything if you ever have any issues which I did not take of the "pool" and because she only swore at me once as I was was so uncomfortable and removed myself from the situation so no further harassment could occur. The support team claimed it had to be constant swearing and harassment. So I was supposed to stay there being treated that way with no suggestions or help??No hospitality would ever allow this. I paid double for the same 4 nights and nothing was done. It was heartbreaking and I spent 2 days trying to get help out of my trip. My trip felt completely ruined. With no support. So upset
i have attempted for over a month to enter payout information, it has failed 8x, i have called AirBnB 6x now to try to solve, each time they have forced me to simply delete old, enter new in spite of me describing what the outcome will be. Again, today, now the 9th time i received another failed payout account and they continue to hold my money and claim they are unable to pay me. In spite of being a 'Super Host', and i have called again to ask for an escalation to someone at Air BnB that can stay live and solve the problem. i have been told 'we cannot do that', so i am stuck in the circle of administrative ignorance, a company and process that relies too heavily on automated processes that when they cant accomodate something, are stuck and the business culture does not care enough to be able to provide escalation or solutions. its gross, stay away, use VRBO or other platforms.. this is the 3rd issue we have experienced with AirBnB, its the 3rd strike, we are moving our accomodations to VRBO and Home away exclusively
Air BNB concept are beautiful but the system in place harbour scammer,,, I book a place for the time and never again, I get such a bad experience I will never use it again. This is my experience, I book air BNB in a website booking confirm but the property Mager are so sneaky and crook I feel like I got scam. The story goes like this,,,on the site says get direction for your key,,I message property manager for direction and ask when we get there ,,, ask for a copy of as a distraction,,, while doing all the requirement yo don't pay attention to message to read. He will message new agreement if you are not aware of the message your hook and have no choice ... When you reply and message back that you submit all the requirement you will get bombarded with direction message which you will miss and scroll back to read all the previous message and the new agreement that property wrote you. If your not careful and in aware you will be kick out and cops would be called. It happen to me,,,,this is switch and bait scam.. only check in for more than 10 hr and getting kick out right away not even 1 night rule,,, how many people get victimize by this switch and bait scam,, booking schedule should not be change alter or anything...but because the message between property manager and you they will assume you agree to new deal in private message... Cops got called on me because I refuse to leave in aware of the message that property sent me,,,, ICAN see drunk people,,, tired traveler fall for this scam.. IAM neither of them but fall for this.. cops sided to property manager ,,, Air BNB management side to property manager because the sleek switch and change contract message that is on your message,,,, No refund money,,, your holliday ruin... The offer for me not to get kick out is pay extra for your original booking or leave... I chose to live and not to get scam further,,, after all the drama they will make you look bad,,,, Air BnB will fall when there are more people experience what I experience. Original booking should not be alter. Shame for the people who take advantage on a great concept. Do not trust everyone when there's money involve... I almost get beat up and spend jail on Christmas because of not reading a message,,, if your drunk or tired do not talk to property manager or you will sign up for trouble...I hope not all property are crook like I encounter. Great concept Air BNB you ment well but you dealing with different crook,,, when my case brought to management,,, I sound ashole for not reading my message.i will stick to my old way check in and check out to hotel and motel
Extremely disappointing experience with unjust cleaning chargeWe had a very negative experience with a property booked through Airbnb. Upon arrival, the accommodation was already dirty, very dusty, and the bed linens were visibly stained and clearly not changed. Due to hygiene concerns, we did not use any of the provided sheets or towels.Despite this, after our stay, the host attempted to charge an additional cleaning fee, claiming we were responsible for the dirt, which is not true. All garbage was disposed of properly according to the instructions, and there was no rule or limit mentioned regarding the number of garbage bags.There was also no information stating that guests were required to clean the property. The additional charge was unfair and very frustrating.I hope Airbnb reviews situations like this more carefully to ensure fairness and transparency for guests.
The experiences have been okay for me.I am particularly miffed about verifying my identity through the damn circle. Looking it up, it is clear they are collecting biometric data for whatever overlords they work for. I wish I hadn't gone through with it but now it's gone and I can't get that data back. That is the worst backstabbing you can get from a corporation you trusted with your personal information. Shame on you Airbnb!
Unclean accomodation at arrival and had multiple issues with the host. Everytime I would try to resolve it with their customer service (all remotely based from India), they would claim I would get 30% off all affected nights. When I finally left, I had to argue with multiple people as the company didn't want to honor what was told and told me I was out of the loop (as if it was my fault). On top of that, when I wrote a negative review about the host and my experience, Airbnb had it removed because the host complained it was harassment since I had asked for a discount for the poor experience and host refused. They over protect mediocre accommodations. Will not book with them again.
Truly atrocious customer support. I would suggest avoiding this platform if you have any alternative. If you need help or relocation, the support can and will take days on end to respond and will pass over your case so many times…I had to pay for 2 additional nights I did not want to stay (and they did not refund me) even though they promised to relocate me days ago. In general they did not care about the many issues I faced. They simply do not care and they will not help you or find a fair resolution. They will lie to you so many times on the phone about calling you back it is unbelievable. Booking with Airbnb is a huge gamble you take and if the host is bad you are going to be left with double costs. In addition we are in an episode of black mirror now where guests cannot leave accurate negative reviews for the host anymore because then we risk not being able to book again because a future host might refuse you. This company is truly the best example of late stage capitalism and cause of a housing crisis.
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