Extremely disappointing experience with unjust cleaning chargeWe had a very negative experience with a property booked through Airbnb. Upon arrival, the accommodation was already dirty, very dusty, and the bed linens were visibly stained and clearly not changed. Due to hygiene concerns, we did not use any of the provided sheets or towels.Despite this, after our stay, the host attempted to charge an additional cleaning fee, claiming we were responsible for the dirt, which is not true. All garbage was disposed of properly according to the instructions, and there was no rule or limit mentioned regarding the number of garbage bags.There was also no information stating that guests were required to clean the property. The additional charge was unfair and very frustrating.I hope Airbnb reviews situations like this more carefully to ensure fairness and transparency for guests.
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