Truly atrocious customer support. I would suggest avoiding this platform if you have any alternative. If you need help or relocation, the support can and will take days on end to respond and will pass over your case so many times…I had to pay for 2 additional nights I did not want to stay (and they did not refund me) even though they promised to relocate me days ago. In general they did not care about the many issues I faced. They simply do not care and they will not help you or find a fair resolution. They will lie to you so many times on the phone about calling you back it is unbelievable. Booking with Airbnb is a huge gamble you take and if the host is bad you are going to be left with double costs. In addition we are in an episode of black mirror now where guests cannot leave accurate negative reviews for the host anymore because then we risk not being able to book again because a future host might refuse you. This company is truly the best example of late stage capitalism and cause of a housing crisis.
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