I booked an Airbnb in Toronto that was completely misrepresented. The listing failed to disclose constant construction noise across the street, making it impossible to sleep or work. Several amenities listed either didn’t exist or didn’t work — the kitchen exhaust fan was broken, thermostat malfunctioned, and basic hygiene supplies were missing. Towels and pillowcases were visibly dirty.I raised these issues immediately. The host was slow to respond and never fixed the core problems. I reached out to Airbnb support multiple times, requesting escalation due to health and safety concerns, and was met with scripted, unhelpful replies from support agents who clearly didn’t understand the situation.I’ve wasted time, money, and productivity, and I’m now forced to check out early. If this impacts my job, I will hold Airbnb and the host responsible.Airbnb failed to enforce its own standards and protect its guests. Avoid using this platform unless you're prepared to be ignored when things go wrong.
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