Airbnb is refusing to refund anyone beyond May 31st, 2020 as they say their policy does then not cover COVID related issues. I was supposed to be getting married this July, but due to COVID, we have postponed to August 2021. I have guests that are being refused refunds/credits/rebooking, as well as being told we cannot change the booking for our girls weekend before I get married. We all would have happily rebooked or taken a credit as we will require the same services next summer (however we will no longer use Airbnb for this). I am asking Airbnb to be held accountable for bookings at least until the end of summer. All other vendors, venues, airlines have accommodated us without hesitation. On top of refusing refunds, Airbnb's customer service has been terrible. They say they will call back, and don't, and their agents are rude. My friend put me as a representative on her booking as she is frontline and doesn't have time to sit around and wait for them to maybe call back. While she was doing so she was asked why she isn't capable of speaking for her self. We have also had agents lie, and different agents tell us different things. They are never consistent in information, only in attitude and customer treatment.
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