Airbnb has refused to refund our booking made for March 26-30, because we cancelled it 1 day before their "official policy" of extenuating circumstances took effect. We were 10 family members travelling from across north america to celebrate the 90th birthday of our mother. When the Global pandemic and travel restrictions were announced, including restrictions within her seniors residence, we called off the trip and cancelled on March 13th. Though the policy in effect on that day did not promise a full refund, I was confident that airbnb would fall in line with all the other hotels and booking agencies around the world (I had to book 5 other trips on that day), and give us a full refund. Sure enough I saw their policy revision and waited patiently for our refund so that I can refund the 9 others in my group. But now they're telling me that by cancelling on March 13 instead of March 14, we are out $1162. Arbitrary and Ridiculous!!Airbnb has dropped the ball on this one, and I will never use their services again. Thankfully there are many many better alternatives.
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