On March 13 my wife and I were taking the redeye to go to Saint Marten.On the morning of the 13th after I had checked with airline the Canadian government issued a travel warning not to leave Canada. My employer also sent an email that morning saying if anyone leaves the country you can not come back to work for 2 weeks after your arrival home. I emailed the host and told her we had to cancel due to these reasons. I got a refund for my stay but Airbnb will not refund my $348.16 service charge. Their website says cancellations on or before March 14 airbnb will refund the service charge. Customer service refuses to do so saying I canceled before March 14th. When your government says do not leave the country I DON'T. I find it very petty of them to not refund me. It's the last time I ever book through them. I will book through anyone but them. These reviews really show what their customer service is like.
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