I wish I had known what a terrible company Airbnb were before I started using them on a regular basis. I feel like they really go out of their way to make customer service a very difficult thing to get a hold of. I had an issue with a refund from two months ago that they kept passing from department to department kept saying they would resolve it never did kept closing the case. I now have another issue with the fact that their computer accidentally charged me for something I never booked. They have at least admitted it was a computer error but have not refunded me the money. Again every time I try and contact someone I am told it is being sent to a department to be reviewed, they do not review it and simply close the case. I will not be using Airbnb in the future they are an absolute horrible company to deal with if you ever have any issues
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