I cancelled my reservation to Kingston 10 days before the check-in date and did not even receive a full refund or a 50% refund. I had a bad accident and broke my ankle three months prior and thought I would be walking by then, but when I started my physiotherapy and they advised me that I would still not be walking, that's when I cancelled my reservation. I went through the "extenuating circumstances policy", provided my surgeon's opinion in a two page form, my disability insurance letter, pictures of my foot and my surgeon... Only to be told that my case did not qualify and only provided me with a refund of $41 CAD and a credit for a future reservation. I don't want a credit, I just told them that I am unable to walk for who knows how long.
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