Two friends and I came to Ottawa for a mini vacation and booked an Airbnb through Airbnb.ca. It was our first time doing so, and we thought the website seemed good to go through to find accommodation. However, upon arriving to Ottawa we found that our host wasn’t responding to our messages, there was no key available to our unit, and he had given us the wrong phone number. We called Airbnb support for help and they were wonderful. They gave us a 10% credit and helped us find a new place to stay. They also paid for us to go for dinner, and when we had an issue with payment going through, they put us up in a hotel for the night. It took a while to get the new accomodation, but Airbnb was incredibly helpful throughout the whole process.
Claim your business profile now and gain access to all features and respond to customer reviews.
