I booked three different apartments with them in June 2017, Tuscany, and am now looking to book three in England for June 2018. All went well with the three in Tuscany. (One was fabulous, one was fine in all respects, and one was fine but the parking situation - on the street - was very problematic.) There is one thing I hate about their web site. I enter the name of a small town or village. It then shows me 20 listings ... and some are 30 or 40 miles away from where I want to stay. Given enough time on their Web site, I always manage to find one that is close enough to the preferred location, but that is so tedious. Otherwise, Airbnb is better than any other site I have found for booking an apartment instead of a hotel. More listings, more information about each one, and a quicker reply from the property owner about a question I had.One suggestion: If you decide to book in the downtown area of a city, or in a medieval town in Europe, parking can be a problem. Yes, there may be on-street parking BUT a spot may not be available, and in a medieval town in Europe, getting to the apartment can be a problem; many of the streets are closed to cars or are one way. On-site parking is definitely preferable, in my experience, and I would never again book an apartment in the heart of a medieval town.
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