I have used Airbnb multiple times with my friends but with their account since they all enjoy getting reviews in personal accounts in order to boost their trustworthiness since they are all frequent traveler. That said, this year in June 2017 I was invited to celebrate my friend's birthday at a chalet that accommodated 16 visitors. During this event, I had an accident and trip but managed to keep my balance thanks to the bed's canopy rail that I grab on to for support and unfortunately it broke. I failed to inform the host about it, but I did not deny the fact that I was the one that broke the rail and owns my action. Little did I know, the host extorts me by demanding to pay $2100.00 to replace the whole bed instead of compensating for the single piece of the bed. She then files a claim with Airbnb Resolution Center to sort this problem, and she had won the case without further investigation and have simply relied on the pictures provided by the host and a new price review base on the price of a new bed that she would purchase in order to replace the current one. Do note that 1 piece of the bed broke and it is fully functional as a bed and it does not cause the visitors to have any safety issues. I simply received a letter from the resolution team that this matter is no longer debatable and that they have made a conclusion that the bed must be replaced for $1759 CAD. I've heard and read horror stories about Airbnb experience mostly involving their host and very little about their users. From this point on, I have concluded to never support Airbnb in any way and have deleted their app. I honestly hope this review can be insightful to some of you and please beware with your host and I repeat not all host are unreasonable.
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