airbnb.ca

1.6
1.6 Based on 66 reviews

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Elizabeth
BEWARE OF POLICIES IF YOU ARE A GUEST

So.....you are entirely insane if you book a place that has a "we can cancel for any reason at any point and leave you high and dry" policy. No amount of savings in the world can make up for what I just went through.1. Booked a place, charged my credit card, communicated with the owner and waited for a couple months for festival wkd.2. With 1 week before departure...I get an FREAKING EMAIL saying "reservation cancelled by host". NO explanation and not one single text, call or reason from the host. It was automated (and the host has never responded).3. It's festival wkd and literally there are NO places around . All hotels sold out ...I mean worst wkd to try to find something unless you stay about 45 minutes out of the City.4. Airbnb gave me a SMALL credit. Which btw means nothing if you can't find anywhere to stay. Over 2 days and over 10hrs of work we are staying in different hotels each night (cause no one has more than 1 night) and we are paying a huge premium.5. Now here is the fun part. We also had several Airbnb people still advertising their units on the site WHILE they were booked with other people to try to get premiums from people like us. Meaning....they were willing to cancel reservations with others if we paid double or in one case triple their advertised rate. CAN YOU IMAGINE. We couldn't do that to someone.6. AirBNB would not explain to me why the person cancelled on us. Nor would they let us give them a poor rating. And they saw what others were doing to us and they didn't once police the people. They just allow this to happen. ......never ever ever again would I risk what we've just gone through. AirBNB has no policies what so ever about cancelling on guests so you really have to ask if it's worth it if you are leaving even the day before and someone can cancel cause someone else offered to pay more. ***Horrid****

1
Date of experience: Jul 25, 2016

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