We booked an apartment in Paris last June with 300+ good reviews. Long story short. Our room was raided (by someone who had the key to our room), it was a highly secured building windows and doors were locked when we came back. To our surprises, our belongings were misplaced, so we checked our money hidden in our bags, and found that at least 300 EUROS were missing.
We reported to the host and airbnb, host continued to deny it. We never got a reply from airbnb after reporting to them, we kept calling and e-mailing them, all we heard form airbnb was "another department is investigating the incident". After two weeks of phone and e-mail tags with airbnb, they finally told us to negotiate directly with the host for compensation. They said there's nothing they can do, since airbnb is a third party.
Obviously, host did not respond. We wrote a review stating our money was missing during our stay. The review was immediately deleted.
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