After hosting thousands of guests over 9 years on Airbnb and earning Superhost status every quarter, I never thought I’d say this: Airbnb is no longer the best platform for professional hosts.In the past, Airbnb was exceptional — responsive, host-focused, and clearly ahead of Booking.com in both technology and support. But in the last 12–18 months, things have changed dramatically.Host support has collapsed. There is no longer anyone to speak to who can understand your situation. We recently had a guest who overstayed, broke house rules, then left a false and retaliatory review. Despite clear proof, Airbnb refused to remove it. One of their team members even admitted that Airbnb has internally stopped removing reviews, even for no-show guests — regardless of their own published policies.Meanwhile, Booking.com has stepped up. We now have an account manager who knows our property, helps resolve issues quickly, and values our business. Guests on that platform tend to pay more, cause fewer issues, and there’s actually someone on the other side when you need support.It’s painful to say, but Airbnb has fallen far behind. I used to want Airbnb to grow as part of our business — now we’re doing everything we can to reduce our reliance on it.Airbnb was built on trust — between guests, hosts, and the platform. That trust is now fading, and unless the company acts quickly to rebuild it, they risk losing the very community that made Airbnb successful in the first place.
Claim your business profile now and gain access to all features and respond to customer reviews.
