Review Time
My account has been blocked since date without any clear reason, and I still haven’t gotten a resolution from the support team. I’ve opened a ticket, provided screenshots, and followed all the given instructions, yet the problem persists. This situation is impacting my work and stopping me from accepting bookings. Could the support team please look into my case as a priority? I’m attaching screenshots for reference. Thank you.
I had a disappointing experience booking with the service. I will not use it again and certainly won't recommend it to family and friends as I wouldn't want them to face similar issues. I booked a holiday to visit family, but it was canceled due to a hurricane. I contacted the service to explain that we couldn’t travel, and they agreed to accommodate us. However, the alternative dates were still not feasible, and I asked for a full refund, which was denied. Customer service sided with the host, who is now holding my money for a future booking. I will never use this service again and have warned my friends and family about this behavior.
One star is too generous. I’ve honestly never been so disappointed with a booking platform. My last two experiences have been outrageous. In both cases, I was asked to pay extra fees that were not disclosed in the listing or booking process. Additionally, I was charged for damages to something we didn’t even use, and the service sided with the host without proper verification. I wanted to give the platform a chance, but after these experiences, I’m done. The lack of transparency and fairness is shocking. I’ll return to another platform where prices and conditions are clear, and customer support listens.
My account has been blocked since date without any clear explanation, and I still haven’t received assistance from the support team. I’ve opened a ticket case ID, sent screenshots, and followed all instructions, but the issue remains unresolved. This situation is impacting my work and preventing me from accepting bookings. Could the support team please review my case urgently? I’m attaching screenshots for clarity. Thank you.
As both a guest and host, I find the service to be a terrible experience. As a host, resolving issues takes days of back-and-forth communication with support agents who want to start from scratch each time. Initially, you talk to AI for ten minutes before reaching a person. The representatives can only address the most common problems they are trained for, but when something less common arises, it becomes a nightmare to get them to understand the situation.
I had a disappointing stay at a property. We wanted to wait until our holiday was over before writing a review and were told by support that it was fine. After 15 days, we were informed we couldn't leave a review, and the owner didn't return the deposit after deducting costs. The service should allow customers to report issues anytime without interrupting their holiday. How do I claim my deposit back now? This is not acceptable.
After years of using the platform, I’m finished. I faced serious issues with a listing and provided evidence, but when the host left a dishonest review on my profile, the service refused to act. I requested twice for the false review to be removed, providing proof, but they still refused. I’ll be sharing my full experience, with evidence, on social media. People deserve to know that the service ignores false reviews and doesn't protect loyal customers.
The worst and most frustrating company to deal with. After 47 attempts, 30 hours, and 22 messages, it seems the staff is completely uncoordinated. There is a lack of accountability and no senior management to resolve issues. Communication is poor, and the system is broken. This review will likely be ignored, making the effort feel futile.
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