AirBnB's appalling treatment of hosts is on parallel with Trump's America. I've been a host for 15 years. I work really hard at it. I offer my guests instant support, a clean, well maintained, newly furnished studio a stone's throw from the Eiffel Tower. We offer to send the cleaner back immediately if anything is out of place. We immediately fix anything if it breaks. I took all the photos. I list the exact measurement of the apartment and as a journalist am at pain's to be accurate and fair. But AirBnB is not deserving of such a high level of service and dedication for the following reason. Rather than protect long term hosts, it frequently puts its trusts in reviews by guests that violate all of its policies by lying, then tells hosts the reviews do not violate its policies, and then it delists the hosts. I just had a group of six Koreans check in. They booked for two. Stole my laptop and jewelry. Broke my WiFi box. Smoked. Used all of our bedding and left the place in a state. Sent in non stop lies to get a discount, took all keys with them including the emergency key. Then left a 1star review. Although I disproved everything they said, AirBnB delisted me because of these lies and I was locked out of my own home. They said they would pay to replace the keys but not the lock. I was awarded 300 Euros for these damages which amounted to more than 3,000 Euros. People move to other platforms. We built their platform. In Trump's America only lies count. Even photos showing an immaculately cleaned apartment by an agency and five star reviews mean nothing. It's a scandal.
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