I am 3 years host, Superhost in fact. I manage 15 apartments in the South of France. Now I had a scammer in the apartment and she invented many things: not the correct address ( is Airbnb verified) and many other things like that no cousins, no covers etc etc . I spent 2 days discussing with Airbnb to take off that bed review, but they declined. Not very pro-host friendly. All my apartments have a 5*, it is obvious that she was a scammer. If this is a new policy from Airbnb, to support scammers, thank you very much Airbnb :((((
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