1 star too many! Our accommodation was uninhabitable due to dirt, broken appliances, and cockroaches. Airbnb’s intentional delay tactics have ruined my trip and we have had to pay for additional accommodation. Despite repeatedly providing clear evidence of the issues and spending hours on chat, Airbnb offered a mere fraction of a refund. Airbnb’s intentionally dismissive responses and refusal to offer fair compensation have ruined my trip. I have been advised to escalate the matter through my bank, consumer authorities, and review platforms.Shockingly bad customer service - designed to fob people off and wear them down in the hope they will just give up. Do NOT give up! They are ripping people off and cannot be permitted to continue in this manner.
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