I was staying in a nice property. I was booked in for 4 nights with my dog. On the third night after emptying the bath. I was informed by the host that the neighbours below had contacted him to say that a load of water had just come through their ceiling. After reading the text message from the host there was a knock at the door. It was the neighbour from below who informed me that a load of “shit load of water” had just come through their ceiling. Obviously, there was an issue with the waste pipe. As i did not want a repeat of the events of the night before. The next morning I had a wash in the kitchen sink. So as the bathroom was out of order, I decided to vacate the property and book into a hotel to complete my stay. I did expect Air BnB to refund me for the night in the property and for my stay in the hotel. A total of £189.75. Air BnB are refusing to refund me for the hotel stay. Their “Ambassadors”, (ridiculous title in my opinion). Are either unable to understand what I am telling them or choose to just simply ignore me. I have wasted so much of my time on this matter. Absolutely terrible customer service.
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