AIR BNB!!!! WOEFUL CUSTOMER SERVICE AVOID AT ALL COSTS! So our long weekend away has been ruined by the utterly dismal Air BnB. Our first accomodation was booked back in June for the 8th - 11th September for my mum's and husbands birthday, bearing in mind Mum has never been to Brighton and was really looking forward to it. On the morning of the 8th of September (departure date) We received an email from the host Juliana saying it was cancelled! Great, thanks for letting me know by email and not having the decency to call me directly and explain why it was cancelled at such short notice. After trying multiple times to contact Juliana (who refused to reply or answer my phone calls) I then contacted Airbnb. An advisor on the end of the phone asked me to look for other accommodation and not worry about the price. I looked for alternative accommodation and found it. Thus shelling out an extra £244 for a second accommodation. Have a look at the pictures below to see the disgusting mess we paid the extra £244 for! The place stank, there was a disgusting mess of rubbish outside, we couldn't get hold of Airbnb to gain access despite trying to ring the new host on several different occasions. Eventually after hanging around for sometime we got the key code and enter the property. I wish we hadn't bothered. It was disgusting! Let's bear in mind that this accommodation cost over £200 per night, the oven hadn't been cleaned in years, there was blood on the mattresses, there was dust and filth everywhere. It stank! This was advertised as a rooftop garden with seaview. See the pictures. Have a laugh at that! For the third time this day, I contacted Airbnb again this time to let them know that we would not be staying in this accommodation because of the filth. They eventually found us another accommodation. However, this third accommodation is now costing over £800 for a 3 night. I don't know what it is about airbnbs, but this accommodation also smells of rank fish. When we arrived at the third property at 6:00 p.m. there was a cleaning crew in the property giving it a deep clean. Yes I appreciate that this was happening. However this accommodation is in no way shape or form worth over £800 for a 3 night stay. The bathroom mirror light does not work and is corroding around the edge. The shower head is dirty and rusting. There is an electrical point just behind the front door which is hanging off. The Windows are filthy and haven't been cleaned for years not exactly a high end apartment! So now we are in an ongoing dispute with Air BnB for the difference between the price of the first accommodation, which was cancelled due to no fault of our own, and the amount of over £800 for the third woefully inadequate accommodation. I do not think this is unreasonable. We have been offered coupons which I may add are below the difference in price. As if we would ever use Air BnB again
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