Hosts at airbnb need customer service training. The place i booked had 2 5 star reviews so I thought it would be okay. Elly / Elena in Canggu Bali. The host was hostile and defensive from the start when I asked a few important questions about cleaning and air con. It was strange. I hadn't done anything wrong. After I while I said, Please answer my question. you are acting very defensive and it's quite strange.Then she said she had reported my insult to airbnb. I apologised that she felt that way but it wasn't meant as an insult.She said pack your bags and leave my house now. I contacted support they gave me a refund and I luckily found a nice apartment. She saidYou have 30 minutes to leave. My staff and friends are there to make sure you leave. I hated it there anyway and was grateful to leave. 25-30 mins after I arrived at new accommodation, she messaged me saying stop annoying my staff and leave NOW. Then Stop harassing my staff and leave NOW. I took a photo of where I was for proof because now she was trying to frame me for harassment. The airbnb support team handled this terribly. So much time wasted. This woman should not be a superhost. Even though she's been there for 11 years, all her listings are either new or have 1 or 2 reviews. I told airbnb although it was cancelled I want to leave a review about it. They let me. But they took down my review. Apparently calling her dangerous is not in their policy even though it was the truth. They refused to remove her review which was lies about me harassing her staff I never spoke to.When I spoke to the manager and showed the text screenshots and photos that I was in another place. I said so you can see I wasn't there.. she was trying to frame me. He said no, all I can see is she wanted you to stop harassing her staff.Absolutely terrible. Deleted my account and will avoid for life! Only use if it's a business, otherwise they are so unprofessional. Especially in Bali, there are alot of rude european people that come here. (I'm european)
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