Subject: Urgent Complaint Regarding Unsatisfactory Accommodation ExperienceDear Airbnb Support Team,I am writing to bring to your attention the incredibly disappointing experience my family and I had during our recent stay at an Airbnb property in France. We had booked a two-month reservation, but unfortunately, we were forced to leave after just one week due to a significant issue with the accommodation.Upon arrival, we discovered that the heating in the property was not functioning properly despite the inclusion of heating in the rental agreement. The cold was so severe that it made our stay unbearable, to the point where we could not even bathe. In an attempt to provide some comfort, the host offered us an electric heater for an additional charge of 200.00 per month, which we found unreasonable given the circumstances.Regrettably, the situation took a turn for the worse when my 88-year-old mother fell ill due to the cold conditions. Concerned for her health and well-being, we had no choice but to vacate the property and seek alternative accommodation, cutting our stay short by several weeks.In seeking resolution, I reached out to Airbnb to report the unsatisfactory conditions we encountered at the property. To my dismay, I was informed that the host had not violated the rental agreement, despite the clear breach of providing adequate heating as promised.I was assured by Airbnb representatives on two separate occasions that I would not be held responsible for any payment beyond the first month, and yet, I was shocked to discover that my account had been charged 992.00 for the entire reservation period. This discrepancy between the verbal assurances given to me and the actual charges incurred has left me feeling deeply disheartened and misled by the handling of this matter.I respectfully request a thorough review of the circumstances surrounding our stay and the subsequent charges imposed on my account. It is evident that we were subjected to substandard living conditions and an unjust financial burden, neither of which align with the standard of service I have come to expect from Airbnb.I urge Airbnb to reconsider the imposed charges and provide a fair resolution that takes into account the distress and inconvenience we experienced during our time at the property. Your prompt attention to this matter is greatly appreciated, and I look forward to a swift and amicable resolution.Thank you for your understanding and assistance in addressing this matter.Sincerely,Wendy---
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