My account was permanently removed - I am a 5* host and did not do anything wrong! [France]I've been an experience host and a property host for more than 6 years on airbnb. Also I often booked bnbs when travelling through the platform. I have hundreds of positive reviews from my guests and hosts.A week ago my account was suspended for no real reason and I am convinced that this is some sort of a bug in the system and a mistake!About 10 days ago I started receiving messages saying that someone used a fraudulent means of payment for the reservation, the reservation will be cancelled and I won't receive a payout. I thought that this was some sort of a bug in the system, as I had my last experience reservation as a host 9 months ago, and last time I rented out our apartment was 3 years ago.Then I received a couple more emails just like the first one but with different reservation numbers. I thought it's definitely a bug and just ignored them.Afterwards I received a message that one of my listed experiences that was on pause for some time now (it already had clients and 5* reviews in the past though) needs some changes to be accepted. The same minute I received another email saying that the experience was removed. And right at the same time I received a message that my account is now suspended! All 3 at 16:20 local time.By that time I finally got back home to France so I could log in to check what's going on and what all these "suspected' reservations were, but the website wouldn't let me anymore.I appealed to this decision, and all I got back was a standardised automated message that this decision is final.I am sure that I have not violated any policies. My last reservations as a host were 8 months and 3 years ago, so there's no way that the system discovers a problem with the payment only now, besides even if 3 years ago one of airbnb clients used a fraudulent method of payment to book my place - how am I responsible for that and why my account is now suspended?This is a horrible situation for me. All my hard work and my contribution to the community is now gone because of some algorithm problems on their side!This is very frustrating!
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