We have used AirBnb fairly often, for getting on for about ten years. We use AirBnb to rent out our small flay and to find places to stay when we travel. On both counts, esp as owners, we have been pleased with their professional approach.If you are an owner, you need to set your ad so that a potential guest has to contact you first; ie, they cannot book directly. You can then get an idea of who wishes to use your place. On some of the few times that we accepted guests without evaluations, we have had problems with the guest. If you are a traveller, be very careful of places that do not have or have low evaluations. We always avoid those. Read through the comments carefully. We have found that one or two negative comments out of a dozen or more is fine, depending of course on the nature of the comment. Also, look carefully at the cancellation policy of the place.Like most things on the web, be careful. Also, when you interact with AirBnb personnel, be kind to them (not angry); they work under a lot of pressure, and (as far as I can tell) do not get paid as much as they deserve.We gave 4, instead of 5 stars, as the company, especially its website, is not perfect, although it has improved a lot over the last few years.
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