I booked business tickets from JFK to CAI with an agent Derek Monti. However I found out that there are flights from EWR to CAI which is a lot easier for me to get into. Within a few hours of the booking, I asked to change to EWR, and even recommend to cancel then later rebook. The Agent decided to wait for later to exchange for me. However after I followed up multiple times, I was told its going to cost me $1000+ to make the exchange due to penalty. Please note the Airline allows for free cancellation within 24 hours for free. The poor decision the Agent made caused me the inconvenience that I have to live with.
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