We had three domestic flights in Canada cancelled on us under the span of thirty-six hours. As we flew in from Australia and only have a few days in Canada, you can only imagine how we feel. Customer service for Air Canada is non-existent. There are no bots to talk to, there are no updates when you are on hold on the phone (we've been on hold for four hours). When someone finally replies on a social media platform, they don't read your request properly and message you flight times and dates that don't add up. This airline NEEDS to improve their customer service.
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