Have a credit to use. Been trying use it online for the past week and a half. Unable to use due to apparently only available on the phone. Tried calling and wait times over 3 hours (weather conditions is the reason apparently). After a couple days I finally Recieved a callback after 4-5 hours after my call (the message said 2 hours). Call was after midnight. Was talking to the agent and was told that I could use the credit. When he kept looking seems like the credit expired 2 days ago. Now they say I have to petition customer management to see if I can use my money.
I asked for a refund for the ticket, they said no. I tried using online, there's no option. You call to use it they don't answer. Return call after 4 hours and over midnight (seems fishy to see if you miss the call). Simply steal your money and don't give you options to use the credit adequately. Why should a credit expire first of all? It's like the bank saying oh you didn't call us in a year, we assumed you don't your money so we took it.
I asked to log a complaint, it was mentioned they don't take complaints directly.
Simly disgusting customer service. I wish I had gone online to view all this reviews.
I need to use the money or get it back
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