We made an online reservation for a coach from the airport to another destination. The initial leg of the journey went smoothly, but the return trip was a nightmare. After boarding and having our tickets scanned, we were informed it was the wrong coach and had to remove our luggage. Later, with a new driver, we were assured it was the correct one. During the trip, another passenger ended up on the wrong coach and was dropped off unexpectedly. When we reached the central station, others got off, but we remained on the coach, expecting to continue to the airport. We then noticed our luggage being left out in the rain on the sidewalk, prompting my husband to jump off to investigate. The driver, who was a substitute, mistakenly thought he was headed elsewhere and informed us our journey ended there! Despite voicing our concerns, we received no assistance. We had to find alternative transport, spending an extra amount for a different service to the airport. The new company was baffled by the lack of care from the original service. I have sent multiple emails requesting a refund for the additional travel costs, but each time was met with a refusal. I will not recommend this service again; from now on, I’ll choose a different provider. I'm extremely disappointed that they couldn’t even offer a small refund for the inconvenience caused! Unacceptable customer service. Avoid this service!
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Aircoach is Ireland’s leading private coach operator, known for providing reliable, comfortable, and affordable transport services across the island of Ireland. Since its foundation in 1999, the company has grown into a vital part of Ireland’s transport infrastructure, offering intercity and airport transfer services to thousands of passengers each day.
Aircoach operates high frequency routes connecting Dublin City and Dublin Airport, as well as long distance services between Dublin Airport / Dublin City and major regional destinations such as Cork, Belfast, and Derry/L'Derry. Its network serves both local commuters and international travellers, making it a preferred choice for those seeking a seamless connection to Ireland’s largest airports or an efficient way to travel between cities.
The company places a strong emphasis on customer service, safety, and convenience. With a modern fleet of well-maintained coaches offering free Wi-Fi, power outlets, and onboard comfort, Aircoach ensures a positive travel experience for all passengers. In addition to scheduled services, Aircoach is active in partnerships and sponsorships, supporting local communities and cultural institutions.
With a reputation built on safety, convenience, and quality service, Aircoach is proud to be a key player in Ireland’s public transport network and remains committed to connecting people and places across the island.See more
