It arrived damaged - probably in transit as the packaging was flimsy and there was a crease in the cardboard where the damage to the item was. I called to ask for an urgent replacement as it was for a vulnerable lady, with learning difficulties and suffering with cancer who was frightened she would freeze without a replacement heater. To get the urgent replacement I had to pay a second time and I am now waiting for a refund which might take another week. To be fair both deliveries did arrive within 24hrs. of ordering
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