Name: airconcentre.co.uk
Telephone: 08008654567
Rating: 4.5

Jonty Guest

It arrived damaged - probably in transit as the packaging was flimsy and there was a crease in the c

It arrived damaged - probably in transit as the packaging was flimsy and there was a crease in the cardboard where the damage to the item was. I called to ask for an urgent replacement as it was for a vulnerable lady, with learning difficulties and suffering with cancer who was frightened she would freeze without a replacement heater. To get the urgent replacement I had to pay a second time and I am now waiting for a refund which might take another week. To be fair both deliveries did arrive within 24hrs. of ordering

Date of experience: Jan 25, 2026

Tiffany Brooks Guest

2 months ago

Fast delivery and excellent performance!

I purchased a dehumidifier that arrived promptly and functions flawlessly. I reached out to the support team for a minor issue, and they were incredibly helpful and professional. Customer service is crucial to me! If I require another unit, I will certainly choose this service again.

Date of experience: Dec 07, 2025

Willy Adams Guest

2 months ago

Mixed delivery experience

I expected next-day delivery, but two days passed without any updates. When I called, I received conflicting information from representatives. Eventually, the item was resent and arrived the next day.

Date of experience: Dec 07, 2025

Colton Coleman Guest

2 months ago

Frustrating delivery experience

After waiting two weeks for a 'next working day' delivery, I requested a refund. The issue was with the delivery service, which failed to deliver a simple package. I had to reach out multiple times for updates, and no one from the business contacted me.

Date of experience: Dec 05, 2025

EW Guest

2 months ago

Misleading delivery promise

I paid for next working day delivery, only to be informed that only standard delivery is offered. Five days later, no item was delivered, and the service was inadequate.

Date of experience: Dec 05, 2025

Susan Bell Guest

2 months ago

Disappointing service experience

I ordered an electric shower that was delivered on time. However, it was found faulty upon installation. The return process was complicated and required excessive documentation, which contradicts consumer protection laws. I will be returning the faulty item and pursuing a full refund. This has been the worst service I have experienced in my 40+ years in retail management.

Date of experience: Dec 05, 2025

Renssalaer P. Guest

3 months ago

Great value

Purchased a dehumidifier at an excellent price (£20 cheaper than a major competitor). I ordered early on a Monday with next-day delivery, but it arrived on Wednesday, which was a bit disappointing.