I have been a customer of Aire Serv Memphis for several years, and while I appreciate the professionalism and competence of their technicians, I must express my frustration with their customer service.Positive Aspects:The technicians who arrive are knowledgeable and skilled, consistently delivering quality work.Issues Experienced:Scheduling Problems: Unfortunately, the customer service team struggles to follow simple guidance. Despite my request not to have appointments scheduled before a certain time, I have had multiple occurrences where they show up early.Lack of Communication: On several occasions, appointments were scheduled without prior communication with me, leading to confusion and inconvenience.Conclusion:Given that there have been scheduling issues on all but two of my service calls, I feel it's necessary to seek out another company. While the technicians are excellent, the customer service failures are too significant to overlook.
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Providing HVAC installation, maintenance, and repair service to area residential customers. Includes service details and guarantees.
