My A/C broke down on 4/18. I have a home warranty and contacted them to open up a claim. They dispatched this company to come and diagnose. The tech said it was the fan motor and it needed to be replaced. He said he would report this to the home warranty company for approval and the faster we do it the faster it’s approved. Well today, I get an email from the warranty company with a write up per the tech saying the A/C is not to be installed in the southwest region so therefore it’s “illegally installed.” Funny how when the tech was at my house, he never mentioned this to me. However per Carrier (the A/C manufacturer), Texas is in the south east region. Also per ICC standards, Texas is in the south east region. I called the warranty company back and they said to contact the contractor (Air Serv of Harlingen). Upon talking to Angel, the owner of the company, I asked what specifically he was referring to that said Texas was in the south west region and he couldn’t tell me. He only said “according to the U.S.” I said that he was wrong and according to the manufacturer and ICC, Texas is in the south east region. Why would our home builder “illegally” install all these A/C units? I asked my neighbors and their units also have the “do not install in the south west tags.” Is the whole neighborhood illegally installed then?? So while Air Serv of Harlingen and the warranty company are in need of some geography lessons, my family is still without A/C. Moral of the story how are you going to claim there’s a sticker on the unit that says “not to be installed in the southwest” FROM THE MANUFACTURER but then ignore the manufacturers map on where the southwest is?? Truly pathetic service.
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Providing HVAC installation, maintenance, and repair service to area residential customers. Includes service details and guarantees.
