I am extremely dissatisfied with this airline and the overall service quality. I purchased two tickets totaling 74,000 CZK (my Flex ticket cost 37,000 CZK) and needed to modify my flights multiple times due to business reasons. Although the airline claims that ticket changes and invoice requests can be handled online, nothing works. All modifications and requests had to be done by phone, leading to hours spent on hold and a very slow customer service experience. Even simple changes took an unreasonably long time. In today's world, it is unacceptable for an international airline to have a non-functional website and lack online customer tools. Instead of flexibility, I faced added costs, stress, and wasted time during a business trip. For the premium price of a Flex ticket, the service quality is simply unacceptable. I cannot recommend this airline and will avoid it in the future unless significant improvements are made.
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