I highly discourage spending your money on this airline. While their ticket prices are on par with full-service carriers, the experience feels more like that of a low-cost airline, compounded by numerous extra charges. Essentials usually included with major airlines, like headphones, drinks, and meals, must be paid for separately. It's surprising that even priority boarding for pregnant passengers or those needing assistance is an upgrade, unlike many other airlines that provide it as a courtesy. The charge for extra-legroom seats is approximately €100, which is unreasonable considering the overall service. The aircraft are uncomfortable. Even on long-haul flights, legroom is severely limited, aisles are cramped, and cleanliness is lacking. During my flight, the lavatories often ran out of basic supplies like toilet paper, requiring me to repeatedly ask the crew for restocking. The food service also falls short: portions are small, quality is average, and the “breakfast” was merely a muffin and coffee. Customer service was another significant letdown. As a pregnant traveler, I’ve never been denied priority boarding — until my connecting flight. The gate staff were dismissive and rude, and only after insisting did I discover that the airline charges for priority boarding, even for pregnant women. This policy is both inappropriate and disheartening. In summary, the mix of poor comfort, inadequate service, unexpected fees, and unprofessional staff makes this airline incredibly disappointing, especially considering the price. I cannot recommend it.
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