They lost my bag, okay this happens, but it was a priority piece of luggage, I had paid through the teeth for business class, I was promised delivery of my bag 24 hours after my flight has landed, it has now been 3 days and I'm pretty sure they've not even found my bag, which is weird because it can only be in one of two places. I'm assuming they managed to get it on the plane from my first airport (Manchester) and lost it somewhere in that hellhole CDG. Their customer service is non existent, they use forms which don't update and call service people who are as useful as chocolate teapots telling me that "Yeah, we have no idea where your baggage could be". What was the point of labelling it priority if you're just going to leave it in France when I'm only on holiday for a week, and normally I wouldn't mind if it was just clothes, but I have travelled half way around the world to see my sick mother, with Christmas gifts and things of sentimental value within my luggage just for these inept idiots to shaft me, lose my baggage, and provide not a single ounce of effort to rectify their mistake. I did my part, I checked in ahead of time, I packed light (15kg out of 32kg), I had all my details provided, and the ONE thing I trusted them to do, they couldn't even be arsed to do that properly. I would highly recommend that wherever possible you do not use this godforsaken airline, and if you do, make sure you have anything valuable your carry on, and at least a few changes of clothes.
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