The worst airline I have ever used. 100% of flights have been changed with under 10 hours notice (one flight due to depart 6am was changed at 21:45 the night before and only realised as I woke up and decided to check my emails randomly) instead of 1 short stop over in Paris we were taken Newcastle - Amsterdam - Madrid then to Havana turning it into a 24 hour + travel day instead of 10 + hours. They clearly prioritised profits over customer satisfaction. The only airline equally as bad is KLM and there was no shock to find out these are the same company. I have spent the past few years travelling all over the world and this is the only airline that has caused me stress. They don’t bother honouring any extras paid for or special meal preferences (vegetarian options selected and confirmed at online check in but no information passed on to flight crew) the customer service is non existent and I am happy that I’ll never fly with them again.
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