They misplaced my bag, which can happen, but this was a priority piece of luggage. I paid a premium for business class and was assured delivery within 24 hours of my flight landing. Now, three days later, it seems they haven't even located my bag, which is puzzling since it should only be in one of two places. I'm assuming it made it on the plane from my initial airport but got lost at the connecting airport. Their customer service is lacking; they rely on forms that don’t provide updates and their representatives are as helpful as nothing, just telling me, "We have no idea where your bag is." Why label it priority if it’s just going to be left behind? I’m only on holiday for a week, and I wouldn't mind if it were just clothes, but I traveled halfway around the world to see my sick mother, carrying Christmas gifts and sentimental items. It’s frustrating that their incompetence has caused me this stress. I did everything right: checked in early, packed light, and provided all necessary details, yet they failed to fulfill their responsibility. I strongly advise against using this airline; if you must, keep valuables in your carry-on and pack extra clothes.
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