I waited on the customer service line for over 30 minutes to reach an actual person and once I got connected she was rude and unhelpful. As part of my service I asked her to help me rebook a flight they had messed up but she had a bit of an accent so I had to politely ask her to repeat what she was saying a few times. I guess it was a few times too many and she hung up on my without even processing my refund or rebooking my flight. If I could give air france no stars I would.
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