I am compelled to share my dissatisfaction with my recent encounter with the airline. My journey from Paris to Yaoundé on November 26th was enjoyable, largely due to the assistance of a staff member who was very helpful and professional. Unfortunately, my return journey was quite different. I arrived at the airport ahead of time, equipped with a valid Schengen transit visa, but the staff denied me a boarding pass, stating that my visa did not permit transit in France. This left me shocked and frustrated, especially since I had obtained the visa specifically for this purpose. When I attempted to purchase another ticket, I was informed that the flight had already left and could not be reopened. I observed another passenger being permitted to board after pleading for just a couple of minutes, while I was denied access. The staff member involved was notably unhelpful. This treatment is unacceptable, and I am left questioning whether the airline treats all customers fairly. The excellent service I received earlier highlights that the airline is capable of great customer care, yet my return experience was disappointing. Given this situation, I am uncertain about my future travels with this airline.
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