It's quite surprising how poor this airline's service is considering its reputation. I booked flights through the company and was assured my first checked bag would be free both ways. The initial flight to Europe was fine, but my return was operated by another airline. Upon arriving at the airport, I was unexpectedly charged $100 for my checked bag. The customer service representative insisted there was no free bag included, and I was advised to contact the original airline for a refund. Unfortunately, they wouldn't refund me since it wasn't charged by them, leaving me out $100. To add to the frustration, the flight was delayed by 2.5 hours due to maintenance issues, which I understand is necessary for safety. When we finally boarded, there was no clear announcement of boarding groups, causing confusion and delays. The plane itself was pleasant, which is the only reason I’m not giving a lower rating. However, the flight attendants were extremely rude. During dinner service, the attendant on my side kept disappearing for long stretches while others were served. When they finally got to my row, they had run out of pasta and tried to make me eat fish, which I can't due to a past food poisoning incident. Thankfully, someone offered me their pasta, but I was shocked by the treatment. Additionally, a male flight attendant rudely adjusted my sister's seat without her consent, claiming she couldn't recline during dinner, despite the person in front of her reclining without issue. It was quite frustrating and felt unfair. I will be avoiding this airline in the future and will be reaching out to the original airline about my dissatisfaction.
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