Terrible airline and worse customer service. Flew to Chile 3 months ago, bought the ticket months ago, Air France told me I was on standby and made me pay Business class to Paris from London, to make sure I would get my connecting flight. There was free seats on the airline and I should have never been advised to pay. Then they lost my luggage throughout a 2 week period in Chile and at no time did any member of Air France contact me regarding whether I had any medical problems or needed any help. They found my luggage last day of my trip, and for the past 3 months I have been trying to get money back for my essentials without any success. I have had a misfortune of dealing with an incompetent, unapologetic, unprofessional person called Arhassi Ottende. I have in various and multiple emails asked him/ her what the formal complaint procedure is and he keeps on ignoring me. Avoid this airline as they have no respect for customers of any class. Make sure you do not book any flights with them if you have any medical problems like diabetic needing insulin, etc as there is no one out there to help you, as they do not care. One of the worst experiences with any airline that i have ever flown with. Never again
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