I’ve always enjoyed flying with Air France, which is why this experience has been especially disappointing.
My luggage has been missing since an international flight via Paris, and weeks later there is still no resolution. While the customer service agents I’ve spoken to are polite, the process itself feels broken. Every call leads to the same response: “a request has been sent to the airport and we are waiting for an update.” There is no follow-up, no escalation, and no clear action being taken.
What’s most concerning is being told that the search may eventually be stopped.
For an airline with this reputation, the lack of accountability and proactive effort in handling delayed baggage is very disappointing.
I hope Air France reviews how these situations are handled and provides customers with real help when things go wrong.
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