After my flight was delayed 3+ hours, Airhelp offered to claim my money back with KLM. After I signed up I realised they took 35% commission, no win no fee. Okay, a bit steep but hey ho.
I had an email back from Airhelp to say my claim was unsuccessful. Knowing that I was entitled to compensation, I took my claim directly to KLM and won. I don’t know how KLM collaborate with air help. But I had a second email from AirHelp to say the claim was now successful. They paid me compensation less the 35% commission for doing nothing.
I emailed Airhelp to ask why they were taking commission as it was no win no fee and they did not win … I did. Unsurprisingly I heard nothing back from them. My advice would be if you think you are entitled to compensation, go directly to the airline and don’t bother with Airhelp.
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Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
