I filed direct expenses for $150 and Airhelp further advertised I would be able to claim up to $600.
Airhelp received all receipts for hotel, meals and other expenses. They said all receipts and claims was OK, but due to bad weather I was not able to claim the additional $600, only my $150 of direct expenses.
After fees I received $20 - that's right, admin expenses from Airhelp of $130 !!!
My bank then took $10 fee to receive the money, leaving me with $10... LOL.
Don't waste time on this, it's ridiculous. Had I just claimed direct expenses from airline, I would have received all $150.
2 stars instead of 1 because at least the filing process is pretty smooth and i did not waste too much time on it.
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