I’m really disappointed with my experience. It took over three months for them to finally pay out my claim, which felt completely unreasonable given the circumstances.
What made it even more frustrating is that a friend of mine submitted the exact same type of claim himself and received his payment within two weeks. That really makes you question the value of using a service like this.
To make matters worse, the initial figures they provided were completely wrong. I was first told I would receive over £700, only for that amount to later drop to £160. The lack of accuracy and transparency around the calculations was extremely disappointing.
Overall, the process was slow, confusing, and not what I expected. Based on my experience, I’d seriously recommend people look into submitting the claim themselves before paying someone else to handle it.
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