I will never fly this airline again. We took a Air India non stop flight to Delhi on 19th February 2026 . Our seats could not recline for this 15 hrs flight to Delhi. Our TV monitor was broken and did not work. There was no charging port on the screen as this was broken as well. The charging port below the seat never worked. All of this for 15 hours. And now imagine this doing this trip back on March 3rd. Its the same on our trip back. How does one even keep himself engaged for 15 hrs doing nothing and with broken seats. HORRIBLE TRIP. And Mr Shanu from Customer Relations responds to my email complaint and tells me they did a detailed review and found nothing wrong. You know Tata's may have taken over this Airline company, but they also took over a rotten group of baggage that came with the planes.
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